Frequently asked
questions.
Everything you need to know about Open Studio. Another question? Drop us a line, we reply fast.
How do I book the studio?
Pick your space, the duration and a slot in the calendar, fill in your details and pay online. You get a confirmation email straight away. Creating an account is optional: it lets you find and manage your bookings.
Can I book for the same day?
No. Bookings are made at least 12 hours in advance and never for the same day, so the studio can be reset between two sessions. Plan a few days ahead.
How far in advance should I book?
Up to 3 months ahead, and at least 12 hours before the slot. For busy periods (weekends, holidays), book at least a week in advance.
How do I get into the studio?
After payment you receive a confirmation email with all the practical details to access the studio at the time of your slot.
Can I bring my clients or models?
Yes, bring as many people as your shoot requires, within the capacity of the studio (25 m²).
Can I use my own equipment?
Absolutely. You’re free to use your own gear alongside the studio's equipment.
What equipment is included?
For photo: 4 Godox flashes, octabox and softbox, a 3 × 3 m paper backdrop roll, tethering system, 27" monitor, tripods and reflectors. For podcast: 5 RØDE microphones, continuous LED lighting, RØDECaster Pro, Blackmagic ATEM Mini Pro, a teleprompter and a monitoring screen. A make-up area is available in both cases. Cameras — up to three Sony bodies — are a paid add-on.
Is the equipment easy to use?
Yes, everything is professional grade but approachable. User guides are available in the studio. If you’re starting out, we recommend getting familiar with the basics of studio lighting first.
What if something goes wrong technically?
Contact us immediately via WhatsApp. We are available to help you solve any technical issue during your session.
Which payment methods do you accept?
Bank cards and Bancontact, through Stripe (100% secure payment).
How do I get an invoice?
Just ask. Email us at contact@open-studio.be with the rental date, your first and last name and your VAT number, and we’ll issue your invoice.
What’s your cancellation policy?
More than 14 days before the slot: full refund. Between 14 days and 72 hours before: a credit note valid 12 months for 100% of the amount paid. Less than 72 hours before: no refund. Any cancellation or change request goes through direct contact (email, phone or WhatsApp). If we are the ones unable to host the session, you choose between a full refund and a new date.
Can I change my booking?
Yes, free of charge up to 72 hours before the slot, subject to availability. Contact us directly for any change.